Refund Policy

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at robert@shrevefineart.com. Please note that returns will need to be sent to the following address:

 2801 Network Blvd

Suite 210

Frisco, TX, 75034

United States

If your return is agreed upon, we’ll send you a return shipping label at your expense, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected. You can always contact us for any return questions at robert@shrevefineart.com. Damaged returns will be refunded as soon as Shreve Fine Art receives payment from carrier under the terms of the shipping carriers’ terms and conditions for in transit damaged goods. It is important that you keep and not destroy boxes or crates upon original receipt of goods as you will need these items to pack and ship your return.

 DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalize items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get

in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

 EXCHANGES

 The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for te new

item. Return shipping for exchanges is at buyers expense.

 European Union 3 day cooling off period

 Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Return shipping for exchanges is at buyers expense.

 Refunds

 We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically

refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to

process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at robert@shrevefineart.com.