Delivery Receipt Instructions

Please Read Carefully – Art Order Arrival

Your Art could be delivered by UPS, FEDEX or a FREIGHT CARRIER. All Deliveries will require a signature of receipt so please provide an address with your order where a signature of receipt of goods can be obtained. Upon receipt, please inspect the packaging for any damage PRIOR TO OPENING. If any damage to packaging please take pictures of such. If packaging is damaged, please verify Artwork is not damaged in that area after opening.

If there is noticeable severe damage and damage to artwork:

If UPS: Please take pictures of all the packaging and the damaged artwork. Do not open it. Instead, call UPS at 1-800-PICK-UPS (1-800-742-5877) to let an agent know that you are refusing delivery of the package and wish to return it. If Automated Attendant on call just say ”Refuse Delivery” and provide tracking number. After taking pictures, please call Shreve Fine art at 469-922-3350 and email all pictures to robert@shrevefineart.com

Seven different photos will be requested:

• A photo showing the damaged item and how it was packaged inside the box
• A photo of the damaged item
• A photo of the packaging material used
• A close-up photo of the shipping label with tracking number (generally starts with 1Z)
• A close-up photo of the box manufacturer’s certificate (round stamp on outside of box)
• Two photos showing all six sides of the package (one showing top and two sides, another showing bottom and opposite sides)

Dimensions of the box, including the package height, length and width will also be needed.

If FEDEX: Please take pictures of all the packaging and the damaged artwork. After taking pictures, please call Shreve Fine art at 469-922-3350 and email all pictures to robert@shrevefineart.com. Shreve Fine Art will initiate a claim with FEDEX and FEDEX will pick up the package with a preprinted label at the delivery address ONLY. We will promptly initiate a new production Art order to ship to your location.

IF FREIGHT Carrier (SEKO Freight): (Most Likely Shipped Method by Shreve Fine Art)

You have 2 options for damages by freight carrier. 

1.     If it is obvious the Art on the inside of the packaging is damaged, you can immediately refuse acceptance. Then follow the procedure below.

2.     In any case you can accept delivery and follow the procedure below.

 Procedure: Please take pictures of all the packaging and the damaged artwork. After taking pictures, please call Shreve Fine art at 469-922-3350 and email all pictures to robert@shrevefineart.com. Shreve Fine Art will initiate a claim with Carrier. We will promptly initiate a new production order to ship to your location.

Our goal is your absolute satisfaction. We will handle all mishaps in a prudent timely manner to minimize ANY inconvenience to our customers.

Thank You